Sandford Warm Roofs Limited offer the following Guarantee for our products and services.
This document is your guarantee and will only apply upon full and final payment as per your contract.
WHAT WE GUARANTEE
1. Windows, Doors, Roofline, New Conservatories with a tiled roof, Replacement conservatory frames/doors and Replacement conservatory roofs.
2. The installation carries a 10-year conditional guarantee, as listed: 10 years on product, 1 year on moving parts i.e. hinges, handles & locking systems.
3. With exception of the items mentioned the company guarantee to repair, replace or make good any item manufactured, supplied or installed which proves to be defective or is the result of faulty workmanship for a period of 10 years. This guarantee does not affect the statutory rights of the customer in any way.
4. All claims for surface damages, blemishes etc must be made within 1 week of completion of the installation in writing.
5. This guarantee is conditional upon the products having been used in the correct manner and maintenance in accordance with our recommendations.
6. This guarantee will be raised in the homeowners name and address, if the property is sold then the guarantee must be transferred to the new owners name to sustain validity.
7. If a service call is required and Sandford Warm Roofs Limited are found not be at fault, then a callout charge and cost to remedy the problem will be applicable.
WHAT IS NOT GUARANTEED
1. This guarantee excludes normal wear and tear on all goods supplied and installed.
2. This guarantee does not cover glass breakages.
3. The surface coatings of all door and window furniture (handles etc) shall be guaranteed for a period of one year.
4. Excludes Extralight tiles that have been walked and bent by others.
5. The company does not accept responsibility for the weathering of external building work.
6. All electrical and plumbed appliances (including: faceplates, sockets, wall switches, lamps, light fittings, heaters, air conditioning units, electric motors etc)
7. Patio works are not covered by this guarantee.
8. CAD drawings are for pictorial use only and form part off any subsequent contract documentation.
Sandford Warm Roofs Limited (Amended September 2018)